For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Malmo Hearing Limited (company Number: 07954723) of 6 Derwen Road, Bridgend, Mid Glamorgan, CF31 1LH.
Information we may collect from you
We may collect and process the following data about you:
information that you provide by filling in forms on our site www.bridgend-hearing.co.uk (“our site”). This includes information provided at the time of:
registering to use our site;
subscribing to our service;
requesting further services;
reporting a problem with our site;
and may include both personal and sensitive personal data;
if you contact us, we may keep a record of that correspondence;
we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
details of transactions you carry out through our site and of the fulfilment of your orders;
details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
IP addresses and cookies
We may also collect information about your computer, including (where available) your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service to you. They enable us:
to estimate our audience size and usage pattern;
to store information about your preferences, which means we can customise our site according to your individual interests;
to speed up your searches;
to recognise you when you return to our site.
Where we store your personal data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where you have been provided with or have chosen a password which enables you to access certain parts of our site, you are responsible for keeping this password safe and confidential. Please do not disclose your password to other person.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission of data to our site is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access to it.
Uses made of the information
We use information held about you in the following ways to:
ensure that content from our site is presented in the most effective manner for you and for your computer;
provide you with information, products or services that you request from us that are provided by us or any member of our group, (which includes any subsidiaries, our holding company and its subsidiaries as defined in section 1159 of the Companies Act 2006), or third parties, which we feel may interest you, where you have consented to be contacted for such purposes;
carry out our obligations arising from any contracts entered into between you and us;
allow you to participate in interactive features of our service, when you choose to do so;
notify you about changes to our service;
allow third parties to use your data and contact you about their products or services which may be of interest to you by email, SMS text messaging, post or telephone, where you have consented to be contacted by such methods and for such purposes.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the registration form on we use to collect your data.
Disclosure of your information
We may disclose your personal information to any member of our group.
We may disclose your personal information to third parties:
in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
if Malmo Hearing or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
You have the right to ask us not to process your personal data for marketing purposes.
We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can prevent us doing this by checking certain boxes on the registration forms we use to collect your data. You can also ask us to stop using your data for this purpose at any time by contacting us at firstname.lastname@example.org. You can also unsubscribe to any email marketing campaigns by sending an unsubscribe response to such email.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.